Question 1

What packages or services do you offer that cater to the unique needs of different types of families?

Accepted Answer

The Carellective’s services are fully flexible, allowing families to create a package that suits their specific needs. Each service starts with a clear base price and families can customise by adding options like lifeguarding, children’s entertainment, post-event cleanup or next-day deep cleaning for late night gatherings.

We work closely with each family to build personalised packages, whether combining nannying with home organisation or adding personal assistance like gift-wrapping or errand-running. Our goal is to provide a seamless, stress-free experience tailored to your priorities.

Once services are outlined, we provide a transparent final cost, ensuring flexibility for everything, making life easier for families of all kinds.

Question 2

How do you match families with nannies?

Accepted Answer

Our matching process at The Carellective is designed to align each family with a nanny who perfectly fits their values, routines and expectations. It starts with a detailed consultation to understand the family’s needs, including the desired qualities, skills and tasks for the nanny, as well as the children’s personalities, schedules and any specific requirements.

Using this information, we carefully review our roster of thoroughly vetted nannies, each selected through interviews, reference checks and skill evaluations to ensure top-tier professionalism and care. We then present a shortlist of ideal candidates, giving families the opportunity to meet them in person or virtually to find the best match.

The goal is to foster lasting, harmonious partnerships by thoughtfully pairing families with caregivers who align with their unique dynamic, creating a positive and enriching experience for everyone involved.

Question 3

Are there any particular child development practices or philosophies you follow?

Accepted Answer

At the Carellective, we focus on creating a warm, supportive environment where children feel safe, loved and free to express themselves. Using positive reinforcement, we build confidence and celebrate every achievement, big or small, fostering a sense of pride and self-worth.

Play is central to how we connect with kids and support their learning. It’s fun, engaging and a powerful way for them to explore, grow and develop. We also encourage age-appropriate independence, helping children build problem-solving skills and resilience at their own pace.

Above all, our team adapts to each family’s values and parenting style, ensuring our care feels like a natural extension of their home, providing consistency and comfort for both children and parents.

Question 4

What safety protocols and policies do you have in place?

Accepted Answer

Safety is our top priority at The Carellective and we have certain protocols and policies in place to ensure peace of mind for families. All team members are required to be 18 or older. They must hold a valid Working with Children’s Check, Police Check and First Aid Certificate. Additionally, we carry public liability insurance for added protection. Before commencing any service, our detailed terms and conditions must be read and signed, ensuring clarity and accountability for everyone involved.

Question 5

What is your process for hiring and training your nannies?

Accepted Answer

Our hiring process starts with a thorough interview, either via Zoom or in person, so we can truly get to know the individual. Beyond skills, we look for natural qualities like kindness, charisma and empathy, as these traits are essential to the care we provide. Once selected, each nanny undergoes comprehensive training that includes detailed modules or in-person sessions. This ensures they understand The Carellective’s values, expectations and unique approach to supporting families.

Our goal is to create a team of knowledgeable, compassionate caregivers who embody The Carellective standard.

Question 6

How do you address any concerns that may arise between families and caregivers?

Accepted Answer

The Carellective’s founder, Joanna prioritises open communication as a cornerstone for addressing any concerns. Parents or caregivers are encouraged to reach out to her directly, no matter the issue or time. Joanna is dedicated to listening, responding promptly and collaborating to find solutions that ensure everyone feels supported and reassured. Her top priority is fostering positive, harmonious relationships between families and caregivers, creating a foundation of trust and mutual understanding.

Question 7

What steps do you take to ensure consistency and reliability in your services?

Accepted Answer

Before each service, we touch base with both the family and our team to confirm all details. A team debrief ensures everyone is well-prepared and informed, allowing us to deliver smooth and dependable support. By staying organised and proactive, we maintain the consistency that families can rely on.

Question 8

How do you handle confidentiality and protect family privacy?

Accepted Answer

Family privacy is a fundamental part of our service at The Carellective. As stated in our terms and conditions, all information shared with us is kept strictly confidential. We never post photos on social media or share personal details without explicit consent. These measures are in place to ensure that families always feel secure, respected and valued.

Frequently Asked Questions